resources


Are you worried about losing heat, power, or hot water? You’re not alone, and you have options for assistance.  Many families in our area are struggling to keep up with rising energy costs. These programs can help you pay your bill, avoid disconnection, or make your home more energy-efficient. 


Visit GET HELP to get information to apply for WAFF assistance.


While we focus ONLY on heating assistance, we're happy to provide the informational links below if you're seeking other types of aid. Please apply directly with these organizations.


are you Facing Disconnection Right Now?

  1. Call your utility company immediately. Ask for a payment plan and explain that you’re applying for help.
  2. Call 211 or visit 211.org. This is a free, 24-hour national hotline that connects you to local help for energy, rent, food, and more. Tell them you need energy-bill help in DC, Maryland, or Virginia and they’ll guide you.
  3. Apply for LIHEAP (Low-Income Home Energy Assistance Program). This is the main federal program that helps pay for heating and cooling costs. Apply through your state office.
    District of Columbia LIHEAP – DOEE
    Maryland OHEP / MEAP & EUSP    
    Virginia Energy Assistance Program

Help in the District of Columbia


  1. Utility Discounts (UDP) – Ongoing monthly savings on your electric and gas bills.
  2. DC Water CAP and CRIAC Relief – Discounts on water and sewer bills for income-eligible households.
  3. DC Sustainable Energy Utility (DCSEU) – Free or low-cost energy-saving repairs and upgrades.
  4. The Salvation Army, Catholic Charities DC, Legal Aid DC – These local charities also provide emergency utility help.

Help in Maryland

  1. MEAP & EUSP (Office of Home Energy Programs) – Grants to pay heating and electric bills.
  2. Arrearage Assistance (ARA/GARA) – Forgives part of past-due balances if you meet income rules.
  3. Fuel Fund of Maryland – Extra help for BGE customers and limited help for oil, propane, kerosene, or wood users.
  4. Utility Programs – BGE | Potomac Edison | SMECO | Washington Gas
  5. EmPOWER Maryland & Weatherization – Free efficiency upgrades that make homes warmer and safer.
  6. Local Offices – Apply through your county Department of Health and Human Services or contact 211 Maryland for direct referral.


Help in Virginia


  1. Energy Assistance Program (VDSS) – Helps pay heating, cooling, or crisis costs. Can cover electric, gas, oil, kerosene, propane, coal, or firewood. It includes winter heating help, summer electric help, and emergency repairs or replacement of broken heating equipment.
  2. Dominion Energy EnergyShare – Year-round help for heating and cooling bills; open to all fuel types.
  3. Appalachian Power Neighbor-to-Neighbor / Light-a-Life – Grants for customers in need.
  4. NOVEC Operation Round Up – Co-op program that helps local families with emergency bills.
  5. 211 Virginia – Free help line that connects you to all nearby programs.


Other Ways to Save or Get Help
  • Arrearage Forgiveness: If you owe more than you can pay, some utilities will erase part of your balance when you make on-time payments.
  • Payment Plans: Every major utility offers extended payment arrangements. Call early before your shutoff date.
  • Weatherization and Repairs: All three states offer free home-energy repairs for income-eligible households.
  • Water and Sewer Help: DC Water’s CAP/CAP+ programs can reduce your bill by over $100 a month.


Important Reminders
  • You don’t have to choose just one program. Many people get help from several at the same time.
  • Have essential documents ready (photo ID, proof of income or lack of income, your most recent utility bill, proof of residence, etc.)
  • Apply as soon as you have trouble paying your bill.
  • If you’re denied, you have the right to appeal.