WAFF Privacy PoliCY

At the Washington Area Fuel Fund (WAFF), your trust means everything to us. We collect only what we need to serve you, keep your information safe, and never sell or share your data with anyone outside our trusted partners.

INFORMATION WE COLLECT

You can explore our site without giving us personal information. If you choose to donate, sign up for emails, or request assistance, we may ask for your:

• Name
• Address
• Email
• Phone number
• Washington Gas account number (for eligibility or billing purposes)

We also collect limited technical information, like your browser type, pages visited, and how you found our site. This helps us improve the experience for visitors.

cookies and analytics

You can explore our site without giving us personal information. If you choose to donate, sign up for emails, or request assistance, we may ask for your:

• Name
• Address
• Email
• Phone number
• Washington Gas account number (for eligibility or billing purposes)

We also collect limited technical information, like your browser type, pages visited, and how you found our site. This helps us improve the experience for visitors.

how we use your information

We use your information to:

• Process assistance applications
• Process donations and send receipts
• Respond to assistance requests
• Share WAFF news, stories, and updates (if you choose to receive them)
• Improve our programs and website

We do not sell, rent, or trade your personal information.

DATA PROTECTION

We store all personal data on secure systems with safeguards designed to protect against unauthorized access, disclosure, or loss.
Only authorized WAFF and Salvation Army personnel—and our trusted service partners—have access to this information for official purposes.

THIRD-PARTY LINKS AND TOOLS

Our website may link to other sites or use embedded donation or form services (like Neon One or Jotform). These partners have their own privacy policies, which we encourage you to read when using their services.

YOUR CHOICES

You can:

• Ask to see or correct your personal information
• Request removal from our mailing list
• Opt out of cookies and analytics tracking

Contact us anytime at [email protected].

POLICY UPDATES

We may update this policy as technology and programs evolve. Any changes will appear here, with the date of the latest update at the top.

ADDITIONAL INFORMATION

Donation Security

All online donations to WAFF are processed through secure, PCI-compliant systems provided by trusted partners such as Neon One. Payment details are encrypted during transmission and are never stored on WAFF servers.

Email Communications

We follow all CAN-SPAM requirements and only send emails to individuals who have given consent. You can unsubscribe at any time by clicking the link at the bottom of our emails or by contacting us directly.

Children’s Privacy

WAFF does not knowingly collect personal information from children under the age of 13. If we become aware that we’ve received such information, we’ll delete it promptly.

Accessibility

WAFF is committed to making our website accessible and usable by all people, including those with disabilities. If you encounter any accessibility barriers, please let us know at [email protected].

Data Retention

We retain personal information only as long as needed to fulfill the purpose for which it was collected, or as required by law. Once that period has passed, we securely delete or anonymize the data.

Questions and Concerns

If you have any questions about how we handle your data, please reach out to us at:

Washington Area Fuel Fund (WAFF)
P.O. Box 1999
Washington, DC 20013

[email protected]