WAFF assists only with residential natural gas utility accounts. We are unable to help with your electric, water, or other utility bills. Please visit our Resources page to see if other assistance may be available.

WAFF is not accepting online applications again until January 2027. If you need residential natural gas assistance, we encourage you to attend an in-person event in June 2026.

Advance registration is highly encouraged, but walk-ins are welcome on a first-come, first-served basis.

Please bring:

• An official photo ID, such as a driver’s license or passport, that matches the name on the gas bill
• Your natural gas bill from the past 30 days that shows you have a disconnection warning or have already been disconnected. The name on your bill must match your official ID.
• Proof of employment or Social Security income from the past 30 days, or a completed WAFF Zero Income Form.
• An official letter showing you applied for LIHEAP in your state and were either approved or denied. We cannot process applications if you have applied but not yet received a decision.

Yes. WAFF staff will be available to help applicants during in-person events.

WAFF is direct supplemental assistance. If you qualify, funding will be applied directly to your gas utility account. You do not have to repay this amount.

Please complete a WAFF Zero Income Form and bring it with you to the in-person event. You can have it notarized on-site.

Your name must be on the natural gas utility bill and also match your official ID.

WAFF makes all payments directly to your utility company on your behalf.

If you are 65 or older, you do not need a disconnection notice to apply for WAFF.

WAFF can only assist if you have a disconnection or a warning of discontinuance notice.

WAFF is only available for residential natural gas accounts.

You must have a final LIHEAP approval or denial letter before you can apply for WAFF. We can’t process your application if you have applied but do not have a final decision.

Please provide your LIHEAP denial letter when you apply. We evaluate every application on a case-by-case basis.

Virginia Residents, June 2026: The Virginia EAP is currently not accepting applications. If you have already applied, applications are being processed in the order they were received. If you have not applied as of June 1, 2026, please download and complete this form and bring it to the in-person event if you don’t already have your benefits letter. 

DC Residents, June 2026: DOEE is not accepting new applications as of June 3, 2026. If you applied before this date, applications are being processed in the order they were received. Please download and complete this form and bring it to the in-person event if you don’t already have your benefits letter. 

WAFF can only assist households with a natural gas utility balance of $750 or less after LIHEAP and other payments have been applied. If you can make a payment to bring your balance below $750, you may be eligible for WAFF.

You can apply for WAFF once per calendar year. This includes online applications and any special sign-up events.

You cannot reapply at the events. WAFF is available once per calendar year. If you have already received WAFF online, you can reapply in January 2027. 

We will process in-person applications within 15 business days. Payments may take up to 30 days to appear on your account. Please continue to make your monthly payments.

WAFF will reopen in January 2027. We also encourage you to visit waffhelp.org/resources for additional utility assistance resources in the DMV region.

WAFF funds are available between January and May each year. Once program funds are exhausted, the program closes until the next year. It's best to apply as early as possible.